It is rare to be disappointed by purchasing a product from Chitrayon . But no one is above mistakes, we too can make mistakes while running such a huge operation. Again, I can send the wrong book or wrong product from the publisher without checking. In that case, the Chitrayon  has a ‘Happy Return’ facility so that the relationship of trust between the Chitrayon  and the customer remains intact. If there is any problem with the product through Happy Return, the customer can send it back to Chitrayon  and get a fresh product. We believe reader’s trust is one of our achievements.

Happy Return & Replacement Policy FAQ-

 In what cases will happy returns apply?
Happy Returns will only apply to defective products. Chitrayon  Happy Returns shall not be obliged to provide defective products.
What defects are acceptable in the case of defective products?
page missing
Edition/version issues
Wrong product delivery
Product missing
Physically damaged product
Keeping more than the fixed price
Missing order bill (under/over)
Cover and book are two separate books
Product quality problems (printing issues/content errors), and
Missing gifts etc.

How many days can I return the product?
If there is any defect in the product, it should be reported to Chitrayon  with details of the problem within 7 days of receipt. Chitrayon  will not be obliged to give happy returns after 7 days.

How and by what means can I inform for happy return?
Detailed complaints should be made on Chitrayon  Book Center’s facebook page inbox, Chitrayon  website live chat, White’s App +880178868408 or email care@chitrayon.com. If you send a picture of the problem with the product, we will get a quick solution. That is, Chitrayon i will send a fresh copy to the customer.

How soon will I receive the new product?
Chitrayon  will check the product for defects and arrange delivery within 7-10 days. The customer will be contacted by the school if necessary.

What will be the delivery system in case of happy returns?
If covered by Sundarban Courier outside Dhaka and Dhaka, problem order should be returned to the delivery agent at the time of delivery, fresh/new product should be received. If the problematic book/product cannot be returned, it must be received in cash.
In case of other couriers including post office outside Sundarban Courier service outside Dhaka, the customer has to send back the product himself and later receive the fresh product in the same way.

How long will it take for me to get a refund after returning a defective product?
In case of pre-payment, Romary will refund within 10 working days of returning the product.